West - Customer Support
West, a Thomson business
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To Thomson West customers affected by Hurricanes Rita, Katrina and Wilma.


There are many ways to get the help you need from West. Follow the links below for more detail.

Contact Us using Live Chat, email or phone.

Account Information

Account Balances and Payments
West makes it easy for you to review your current balance and payment information and make payments to your account online.

Billing Documents and Reports
Have a question about an invoice? Need more detailed reports about your organization's Westlaw® usage? We’re ready to help.

Product Shipments and Returns
Track the status of recent orders, review West's return policy, and find out how to return products to West.

Address Changes and Other Updates
Whether you're moving, merging with another firm, or changing your phone number, here's how to keep your account information up-to-date.

Customer Centers
Solo / Small Firm Customers
Corporate Customers
Government Customers
Law Librarians


My Account Customer
"My Account" – take the easy route & access your account online!
Now there's a better way to:

  • update passwords
  • retrieve invoices
  • check order status
  • and more

    Register for "My Account" and start managing your routine account-related tasks online.

    Register for My Account access

    Sign on to My Account (current users)

  • Product Support

    Westlaw Support
    Here’s where you’ll find Westlaw training, research assistance and technical support. You can also manage your Westlaw passwords and initiate subscription changes.

    Research & Technical Help Center

    Print Product Support
    Find filing instructions for West publications, order replacement materials, and get assistance with your print-product subscriptions.

    Software & CD-ROM Support
    Download the latest software updates and patches, and get answers to all your research and technical questions.

    Software Download Center