| Product Shipments and Returns
Inquire about Recent Orders and Returns
My Account - On the Web
You can instantly check recent orders for ship dates and package tracking, request reshipments, initiate product returns, and check the status of recently returned items with the My Account features on this site. (Registration required)
 Register for My Account access
Sign on to My Account
My Account - By Phone
For faster service, please have the following information ready: Your 10-digit West account number, the date of your order, and your PO number (if applicable).
Call 1-800-328-4880 (M-F, 7 a.m. to 7 p.m. CST)
Return a Product to West
Unopened Packages
Mark your package "refused" and give it back to the shipper. You'll owe nothing for shipping.
Opened Packages
West cannot pay return shipping fees if the original package has been opened. To return an opened item at your expense, affix the return address label or address it to:
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West Returns - Bldg. B
525 Wescott Rd.
Eagan, MN 55123
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Need a return address label? Sign on to My Account and print one for any item ordered. (Registration required)
West's Product Return Policy
If you are not completely satisfied with any product you purchase or license from West, you may return it within 45 days of the original invoice (West ship date) for a full credit or refund.
All expenses associated with returns are the responsibility of the customer. Customers will forfeit any applicable discounts when returning items that were part of a promotional sale.
To ensure accurate processing, always enclose a copy of the original delivery or billing document and a brief explanation of the reason for the return.
This West return policy does not apply to online services, such as Westlaw. Subscribers are responsible for any applicable charges associated with online products. Please refer to your subscriber agreement for specific terms and conditions.
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